Privacy Policy
1. Introduction
Beyond Landscaping Ltd. (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of personal information entrusted to us. We handle all personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
This Privacy Policy outlines how we collect, use, disclose, and safeguard information obtained through our website (beyondltd.ca) and through our services.
2. Information We Collect
We collect only the information necessary to deliver our services efficiently and professionally.
Information You Provide
This may include:
- Name, email address, and phone number
- Property address and project details
- Photos or materials submitted for estimates
- Communication preferences
- Payment authorization details processed through secure third-party systems
Automatically Collected Information
When you visit our website, certain technical information may be collected, including:
- IP address and browser/device data
- Usage data through analytics platforms
- Cookies and similar tracking technologies
Communication Records
We may retain records of communications, including emails, calls, SMS messages, and voicemails, to ensure continuity of service and quality control.
3. Use of Information
Personal information is used to support the delivery and improvement of our services, including to:
- Provide estimates, schedule services, and manage projects
- Process billing and payments
- Communicate regarding services, scheduling, and updates
- Deliver marketing communications and service offerings
- Improve operational efficiency and customer experience
- Maintain accurate business and service records
4. Communications and Marketing
In the course of engaging with our services, you may receive communications from us via email, phone, or SMS.
You may withdraw consent at any time by:
- Using unsubscribe links included in communications
- Replying “STOP” to SMS messages
- Contacting us directly
We aim to comply with Canada’s Anti-Spam Legislation (CASL) and provide reasonable mechanisms for opting out of communications.
5. Third-Party Platforms
To operate efficiently, we utilize industry-standard third-party platforms, including but not limited to:
- Zoho (CRM, Desk, Campaigns, and related systems)
- LMN (Landscape Management Network)
- QuickBooks (invoicing and payment processing)
- CallRail and JustCall (call tracking and communications)
- Google Analytics
- Meta/Facebook Pixel
- Reddit Ads
These providers may process information on our behalf in accordance with their own privacy and security standards.
6. Disclosure of Information
Personal information may be shared where necessary to fulfill service delivery, including with:
- Internal team members
- Subcontractors and service partners
- Technology providers supporting our operations
We do not sell personal information to third parties.
7. Project Documentation and Media
As part of our standard operations, we may document project work through photographs or video for quality control, internal training, and marketing purposes.
Clients may request exclusion from marketing use by providing written notice.
8. Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure.
While we take these responsibilities seriously, no system can guarantee absolute security.
9. Data Retention
Personal information is retained only as long as necessary to fulfill service obligations, comply with legal requirements, and maintain business records.
In general, information is retained for the duration of the service relationship and for a reasonable period thereafter (typically up to seven (7) years) to meet legal, accounting, and operational requirements.
10. Access and Control
11. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to support analytics and advertising functions. Users may manage cookie preferences through their browser settings.
12. Updates to This Policy
This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page.
13. Contact Information
14. Data Breach Notification
In the event of a breach of security safeguards involving personal information that poses a real risk of significant harm, we will comply with all applicable legal requirements, including notifying affected individuals and reporting to the Office of the Privacy Commissioner of Canada, as required under applicable law.